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Separate the people from the problem, and don’t personalize differences.

You and 2 other students carpool to school every day. The driver has recently taken to playing a new radio station quite loudly. You do not like the music, or the loudness. Using one of the conflict-handling strategies outlined in Exhibit 9-1 , indicate how you might go about resolving this conflict. Address problems, not personalities. Concentrate on the negotiation issues, not on the personal characteristics of your opponent. When negotiations get tough, avoid the tendency to attack your opponent. It’s your opponent’s ideas or position that you disagree with, not him or her personally. Separate the people from the problem, and don’t personalize differences.

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