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Expand jobs vertically. Vertical expansion gives employees responsibilities and control that were formerly reserved for management.

Expand jobs vertically. Vertical expansion gives employees responsibilities and control that were formerly reserved for management. It seeks to partially close the gap between the “doing” and the “controlling” aspects of the job, and it increases employee autonomy. Open feedback channels. By increasing feedback, employees not only learn how well they are performing their jobs, but also whether their performance is improving, deteriorating, or remaining at a constant level. Ideally, this feedback about performance should be received directly as the employee does the job, rather than from management on an occasional basis. For instance, at many restaurants you can find feedback cards on the table to indicate the quality of service received during the meal.

 

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